Refund & Cancellation Policy

This Policy explains our payment schedule and how cancellations and refunds are handled for journeys arranged by Ivory Arc Travels. Because cancellations and refunds are interrelated, they are set out together here. This Policy should be read with our Terms & Conditions. All amounts are in Indian Rupees (INR).

1. Payment schedule

• 10% advance to confirm your journey and begin arrangements.
• 50% due at least seven (7) days before departure.
• Balance (40%) due no later than 24 hours before departure.

Payments are processed securely via Razorpay. A journey is confirmed only once the advance is received; we may treat a journey as cancelled if a scheduled payment is not received on time.

2. Cancellation by you

Cancellation charges are calculated by reference to how far before departure you cancel:

• 7 or more days before departure: full refund of amounts paid to us, except GST already invoiced and any supplier costs that are non-refundable (see section 4).
• 7 days to 48 hours before departure: refund of 100% of amounts paid excluding GST (GST is non-refundable once invoiced).
• 48 to 24 hours before departure: 85% refund.
• Under 24 hours before departure, or no-show: non-refundable.

3. How refunds are processed

Approved refunds are returned to the original payment method via Razorpay, in INR. Once we initiate a refund, the time to reach your account depends on your bank or card issuer; refunds are typically processed within 7–14 business days. GST already invoiced is non-refundable.

4. Supplier costs and non-refundable amounts

Many of the services in your journey are provided by independent suppliers (hotels, transport, parks, permits and the like) under their own cancellation terms. Where a supplier treats an amount as non-refundable, that amount cannot be returned to you regardless of when you cancel, and will be deducted from any refund otherwise due.

5. Hotels and live rates

Hotel rates move daily. Your stays are confirmed at least 24 hours before departure at live market rates plus our transparent 10% coordination fee, and your final invoice supersedes any earlier estimate. Monument and park entry fees vary by nationality, are charged at actuals, and are non-refundable once incurred.

6. Estimate validity

Unless stated otherwise, an estimate or proposal is valid for seven (7) days, after which rates and availability may change.

7. Changes and rescheduling

Requests to change dates or details after confirmation are subject to availability and supplier terms and may incur additional costs or cancellation charges on the original arrangements.

8. Cancellation by us & force majeure

We may cancel or modify a confirmed journey where reasonably necessary for safety or due to events beyond our reasonable control (see “Force majeure” in our Terms). In such cases we will offer a rescheduled journey or a refund of amounts recoverable from suppliers, after deducting non-refundable costs. We are not liable for incidental expenses you incur separately, such as flights, visas or insurance.

9. How to cancel

To cancel, notify us in writing at hello@ivoryarctravels.com or via our contact page. A cancellation takes effect on the date we acknowledge your written request.